About Us International Textile Supplies are completely dedicated to your total satisfaction. If you have
any suggestions or comments please email us using the link on the store page.
Please note that we are a Business to Business wholesaler.
Our Contact details:
Michael Abakhan Ltd,
t/a International Textile Supplies, and Its-Sales.co.uk
Coast Road Llanerch-Y-Mor Mostyn Flintshire CH8 9DX United Kingdom
Registered In England Reg No 799559
VAT Reg No GB 163 6141 78
Sales Telephone: 01745 562 120
Email: CustomerServices@its-sales.co.uk
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Please read the descriptions for indications of current stock availability and colour range available. These provide a general guide only. Please also note that even though we have made every effort to accurately display colours on the website, the colours on this web site will be affected by the settings of the PC monitor on which they are viewed.
Where stocks are limited and not repeatable, please ensure that you order enough to fulfil your
requirements.
We currently only deliver within the United Kingdom, Channel Islands, and the Republic of Ireland directly through this website. Outside of these areas, please contact us by e-mail or telephone to discuss your requirements.
We use PayPal as our card payment service provider, which accepts Credit & Debit card payments, as well as PayPal account payments. These both use Secure Sockets Layer (SSL) technology for your security. You will see a Locked Padlock in your Internet Browser. We accept all cards displayed on our home page and on the PayPal Secure Payment page.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling We currently only deliver within the United Kingdom, Channel Islands, and the Republic of Ireland directly through this website. We ship orders via various couriers. Rates vary depending on the location of customers, and value of order.
Please refer to shipping charges price list at the Delivery Information Section. These rates can be subject to change. You will receive an e-mail detailing your delivery. All charges, costs and expenses incurred after despatch is the responsibility of the purchaser. |
| Delivery Schedule We aim to deliver your order within 5 working days on receipt of your order (UK Bank Holidays, Saturdays & Sundays excepted). However allow up to 10 business days. There may be additional processing delays over the Christmas & New Year period, so please check the Delivery Information page for specific information. If any ordered items are not in stock we will contact you, by e-mail. You will always have the option to cancel your order if you would rather not wait. |
| Back Orders If your item is not in stock, we will contact you regarding future availability. You will always have the option to cancel your order if you would rather not wait. If you wish to cancel your order, a refund will be made to your credit card for any charge already made. |
Tax Charges Orders made to UK businesses are subject to VAT at 15%. Orders to EU businesses are subject to VAT at 15%, unless a valid VAT Registration Number is provided.
Orders to the Channel Islands are subject to VAT at 0%.
Jersey Customers, please note that anything that is sent to you by post, courier, or freight, or which you import as accompanied baggage, is liable to GST at a rate of 3% of its value. Except where special arrangements exist, goods will not be released from Customs control until all charges have been paid. Further details are available on the Jersey Government website http://www.gov.je/TreasuryResources/IncomeTax/GST/CustomsandGST.htm.
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| Credit Card Security We use PayPal as our card payment service provider. When the order is placed at our website, credit card numbers are protected by SSL with an encryption key length of 128 bits. Please visit www.paypal.com/uk for further information. |
| Fire & Safety Fabrics may only be used for upholstery if they have been treated in accordance with the Furniture & Furnishings (Fire) (Safety) Regulations 1988. Fabrics displayed on this site have not been treated unless otherwise stated. For further information please visit http://www.berr.gov.uk/files/file24658.pdf.htm. |
| Reaching Us If you need to reach us, please email us at CustomerServices@its-sales.co.uk. Email is our main method of communication, as a more efficient way to serve our customers. Alternatively, you can call on 01745 562 120. Our phone line is open from 9:30am to 4:30pm, Monday to Friday, excluding Bank Holidays. We can only process enquiries about items that are available on this web site. |
Privacy Policy ITS-Sales do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option (If available). They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options |Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
We reserve the right to publish any comments received from customers, on our Testimonials section within our web site. The comments may be published in full or in part. The customer's e-mail address or postal address will not be revealed. If the customer does not wish for the comments and name to be published within our web site this must be clearly stated in any written correspondence to ITS-Sales. |
Returns Policy All goods which have been cut or processed by the purchaser will have been accepted by the purchaser and therefore cannot be returned or exchanged. Similarly any claim in respect of faults in the goods supplied, where the claim has not been made within 14 days of receipt, will be dealt with on the basis that the goods have been accepted by the purchaser, and therefore cannot be rejected. No items will be accepted for return after 14 days.
Please also note that a refund will not be given if items have been cleaned, or used contrary to any instructions on
this website. You must e-mail CustomerServices@its-sales.co.uk, for instructions on returning the items. Return of Goods shall not be made without the prior agreement of ITS-Sales. Any payment already made will be refunded and will be made on receipt of the goods. All goods returned will be subject to a 10% handling charge.
The company shall not be liable for any shortage in quantity delivered unless a claim in writing (this can be by e-mail to CustomerServices@its-sales.co.uk) is lodged with the Company within 7 days. It shall be the responsibility of the customer at all times to satisfy him or herself as to the suitability or otherwise of the goods. In no circumstances shall the company be liable for consequential damages howsoever arising.
Credit Account Customers
Customers with an initial order value of £500 (net of VAT and shipping) may apply for a Credit Account. New Accounts may be opened subject to satisfactory references and credit insurance approval. A fully completed and signed Credit Application Form (downloadable from this link Credit Application Form) must be returned along with a business letterhead.
Orders on credit cannot be processed until the credit account application is approved. Credit Account Customers will receive a User Name & password; in order to be able to log in to ITS-Sales.co.uk and place an order. Please keep this User Name & Password confidential. Any order received via the website using these log-in credentials will be deemed to have been made by the Customer. Orders will only be processed if sufficient credit is available on the account. Credit Terms are strictly 30 days from date of invoice. Legal Title in any goods supplied shall not pass to the buyer until all sums due to Michael Abakhan Ltd have been paid in full. |
Please not that ITS are a TRADE ONLY Supplier. For Retail Enquiries please visit www.abakhan.co.uk |
